Returns & Refunds
Returns & Refunds
If your riding gear, motorcycle luggage or road-ready equipment is not right for your needs, our support team is here to help you understand the next steps.
Contact SupportA straightforward way to resolve order concerns.
We want the return process to be clear and practical. Before sending riding equipment back, contact MotionPedal with your order details and a short explanation of the issue so our team can review your request and provide the appropriate instructions.
Return eligibility, available resolutions and refund handling can depend on the product, its condition and the circumstances of the order. Please wait for return instructions before shipping anything back.
Three clear steps.
Keeping your order information and riding gear details together helps our team review your request efficiently.
Contact our team
Send your order details through our contact page and explain why you would like to request a return or refund review.
Review the instructions
Our team will review the information provided and explain the appropriate next step for your specific motorcycle gear or riding equipment order.
Follow the guidance
If a return is approved, follow the instructions provided by our support team before sending the item back.
Keep your gear and order details ready.
When contacting us, include enough information for our team to identify your order and understand the concern. Clear details help avoid unnecessary back-and-forth.
For helmets, riding protection, motorcycle luggage, backpacks or mounted accessories, keep included components together while your request is being reviewed.
Protect your riding equipment while we review the request.
Until you receive return instructions, keep the product, original components and included accessories together whenever reasonably possible.
- Keep included mounts, straps, liners and accessories with the product.
- Avoid unnecessary road use after deciding to request a return.
- Do not send motorcycle equipment back before receiving return guidance.
- Keep your order information available for support communication.
What happens after a return request?
Request assessment
Each request is reviewed using the information provided about the order, riding product and reason for contacting us.
Return instructions
When a return is appropriate, our support team will provide the relevant instructions. Please use those instructions rather than sending the item independently.
Refund handling
When a refund is approved, our team will communicate the applicable resolution and any information you need to know about the process.
Gear-specific questions
If you are unsure whether your helmet, riding protection, storage equipment or motorcycle accessory qualifies for review, contact us with your order information before taking further action.
Need help with your riding gear order?
Share the details with our support team and we will help you understand the appropriate next step for your return or refund request.